Gaya APA
Tjiptono, F.
(2012).
Service Management: Mewujudkan Layanan Prima
(
ed. 2)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima".
ed. 2
Yogyakarta:
ANDI,
2012.
Text.