Gaya APA

Foster, T, R, V. (2001). How To be Better At Customer Care: Memberikan perhatian kepada pelanggan . Jakarta: Elex Media Komputindo.

Gaya MLA

Foster, Timothy, R, V. "How To be Better At Customer Care: Memberikan perhatian kepada pelanggan". Jakarta: Elex Media Komputindo, 2001. Text.