Gaya APA
Anupindi, R.
(2011).
Managing Business Process Flows: Prinsip-prinsip Manajemen Operasi
.
Jakarta:
PPM.
Gaya MLA
Anupindi, Ravi.
"Managing Business Process Flows: Prinsip-prinsip Manajemen Operasi".
Jakarta:
PPM,
2011.
Text.