Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, Quality & Customer Satisfaction
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Customer Satisfaction".
Yogyakarta:
ANDI,
2019.
Text.